Dec

Hino SA comes out top in regional parts contest

2015-12-03 09:32
The Hino South Africa winning team, from left: Khathu Mudonde, Hino Parts Operations Support Manager; Dorcas Karosa, Hino Parts Senior Analyst; Gao Malau, Hino Parts Inventory Manager; Chris Jansen van Vuuren, Hino National Parts Manager; Charl Oosthuizen, Toyota Parts Interpretation; and Sudesh Sanilall, Senior Manager Hino Customer Service and After Sales.

Congratulations to Hino South Africa for coming out tops in the annual regional parts contest for distributors in Africa, the Middle East and Europe for the second consecutive year. Hino SA was competing against 15 other countries.

The winner was decided on the basis of data supplied by each distributor as well as by visits from after-sales representatives from Hino Motors, Japan. In the case of Hino South Africa, there were three visits to measure the company’s ongoing aftermarket performance.

The prestigious international award is based on a number of parameters including first fill at Hino SA (96%), first fill at the dealers (94%), stocking levels, target achievement, purchases from Hino Motors and sales to the dealer network. Hino SA was also rated No. 1 of all distributors serviced from Hino’s parts supply hub in Brussels.

The winner of the Hino SA local skills competition, Percy Nuttal Jonker, of Hino Bethlehem, was a VIP guest at the Hino Motors skills contests in Yokahama, Japan. Seen at the contest in Japan, from left, are:  Ernie Trautmann, Vice President of Hino SA; Takashi Nara, Assistant Manager Mid East, Europe and Africa Service Division; Leslie Long, Senior Manager Marketing, Product and Demand Planning; Percy Nuttall Jonker, winner of SA skills competition; Yasushi Muroya, Divisional Senior Executive Co-ordinator Hino SA; Sudesh Sanilal, Senior Manager: Customer Service & After Sales and Toshiaki Kanno, Senior Executive Co-ordinator, After Sales.

The winner of the Hino SA local skills competition, Percy Nuttal Jonker, of Hino Bethlehem, was a VIP guest at the Hino Motors skills contests in Yokahama, Japan. Seen at the contest in Japan, from left, are: Ernie Trautmann, Vice President of Hino SA; Takashi Nara, Assistant Manager Mid East, Europe and Africa Service Division; Leslie Long, Senior Manager Marketing, Product and Demand Planning; Percy Nuttall Jonker, winner of SA skills competition; Yasushi Muroya, Divisional Senior Executive Co-ordinator Hino SA; Sudesh Sanilal, Senior Manager: Customer Service & After Sales and Toshiaki Kanno, Senior Executive Co-ordinator, After Sales.

“We are delighted with this international accolade which is in line with our performance in South Africa where Hino has retained its top position in the parts category of the quarterly Scott Byers Comparative Customer Satisfaction Monitor in the third quarter of 2015 with a rating of 97.88,” says Ernie Trautmann, vice president of Hino SA.

“We are also proud of the important role played by our own after-sales staff in earning this important award. They not only support our dealers but also develop innovative strategies to ensure our parts operation remains world class.”

Another important occurrence in terms of Hino’s aftermarket support was the invitation – for the first time – for the winner of the Service category in the Hino Skills Competition in South Africa to attend the finals of Hino Motors’ annual skills competition in Japan.

The local champion, Percy Nuttal Jonker, of Hino Bethlehem, and all the other global Hino skills winners were treated as VIPs during their 7-day stay in Japan and were all given a special award at the International Skills Award ceremony held in Yokahama, Japan.

The visit was an eye-opener for Jonker as he saw the innovative way in which technicians worked as teams in servicing vehicles in Hino’s home country. The Hino Motors Service skills competition in Japan was contested by 10 teams of one service advisor and two technicians compared to South Africa, where technicians generally work alone.

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