African truck fleet operators pin their operational efficiencies on many factors, not least being reliable sales, service and aftersales support from their local truck dealer. UD Trucks Southern Africa (UDTSA), celebrating a successful 2023 and a growing regional dealer footprint, recently announced its top-performing dealers for last year, awarding excellence in continuous innovation amidst challenging business conditions.
“The year 2023 was an event-filled year for UD Trucks Southern Africa, following numerous achievements across its sales and aftersales business areas which resulted in a positive effect on the overall business growth for the brand,” states Fabrice Gorlier, senior vice president, UD Trucks International Sales.
He adds that: “UDTSA remains one of the biggest markets outside of Japan, and the impressive performance from its dealer network in 2023 further affirms the brand’s strong foothold in Southern Africa.”
UDTSA hosted its Annual Dealer Conference (ADC) on 02 May 2024 in Cape Town where dealers were awarded for excellence in customer satisfaction, business performance and aftermarket achievements for the 2023 business year.
The top three awards went to UD Trucks Cape Town (Overall Dealer of the Year), AutoSueco Namibia (Dealer of the Year 2023 for Emerging Markets) and UD Trucks Ermelo (Medium Dealer of the Year).
The event saw a total of 34 awards in 31 categories, with the winners achieving impressive scores across all areas including sales, administration, parts, service agreements, connected services, customer service and financial services.
The UDTSA network includes 49 locations across Southern Africa, giving its customers ready access to world-class dealers and service centers.
Innovation for adaptation
UDTSA’s judging panel awarded dealers who, during 2023, “propelled change through innovation and the creation of favorable conditions to enable adaptation in what was a dynamic operating environment,” explains Filip Van den Heede, managing director, UD Trucks Southern Africa.
“These awards send a strong message about the strength of our extensive dealer network and its commitment to delivering exceptional service and sales to our customers. Just as importantly, these awards also bear testament to the extraordinary individuals and teams who achieved excellence in 2023 in an even tougher operating environment, setting new standards for success. We are excited about the year ahead as we continue to work together to pivot UDTSA to greater heights, and ensure our customers have access to smart logistics solutions,” says Van den Heede.
Gorlier outlines UD Trucks Southern Africa’s 2024 strategy thus: “With its robust retail excellence strategy, UDTSA will continue to prioritise the evolving business requirements of its customers through offering a range of quality products, comprehensive services, and superior customer support.”
