Home FleetWatch 2021 Isuzu partners with MiX Telematics to provide an OEM fleet management solution...

Isuzu partners with MiX Telematics to provide an OEM fleet management solution for its latest trucks

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MiX Telematics was present in a dynamic way as part of the Isuzu Truck Solutions Expo 2022 recently staged in Gauteng where the company showed the new Isuzu Insight telematics solution, which comprises a sophisticated on-board computer pre-installed in Isuzu trucks on the production line.
MiX Telematics was present in a dynamic way as part of the Isuzu Truck Solutions Expo 2022 recently staged in Gauteng where the company showed the new Isuzu Insight telematics solution, which comprises a sophisticated on-board computer pre-installed in Isuzu trucks on the production line.

MiX Telematics, a leading global provider of connected fleet solutions has partnered with OEM Isuzu Trucks to develop ISUZU Insight, an end-to-end solution designed to provide fleet operators and owners with the necessary tools to manage their vehicles, regardless of fleet size. 

“We’ve been a service provider to Isuzu for more than four years with all Isuzu Trucks manufactured after January 2017 fitted with the Beame recovery device during the production process. Because of the widespread truck hijackings and vehicle theft which is rife in South Africa, and the increased chances of a vehicle being recovered with a wireless recovery solution, ISUZU Motors South Africa (IMSAF) partnered with MiX Telematics to assist them to protect their assets,” says Henry Smith, Fleet Sales Director (Africa) for MiX Telematics.

During 2018, MiX entered into a discussion with IMSAF about a possible connected asset strategy in line with global trends. Smith says it was important for ISUZU to maintain pace with rapidly advancing technology, especially from an African perspective which has an added security risk when compared to most other continents.

“Our initial role was a trusted advisor in terms of what we perceived the trends to be as a global organisation, and also what telematics solution would work best in our local market.”

ISUZU then developed a scope of work that was ultimately put out to tender, which MiX Telematics was proud to clinch. Smith points out that many months of discussions and solution development followed, with the aim of introducing the custom OEM solution with latest new generation ISUZU truck range this year – the FX-, F-, and N-Series trucks.

Smith explains that MiX approached the OEM’s requirement by first determining if there was sufficient data available for a use case. “Working closely with the ISUZU engineers, we established that there was a definite use case and that moreover, we could provide meaningful data to all stakeholders from the asset owner to the dealership and ultimately the OEM itself. We also had to ensure that we really crafted the solution in terms of what the value proposition looked like from a customer perspective.”

An intensive two-year period followed during which ISUZU Insight finally took shape. This custom-built OEM solution comprises a comprehensive fleet management platform built to reduce operating costs and risk, increase profitability, and enhance customer service. The involvement of MiX in supplying the latest telematics solutions means that drivers and fleet owners now have access to comprehensive data about their vehicles, drivers, and the fleet as a whole.

The ISUZU Insight telematics solution, which comprises a sophisticated on-board computer pre-installed in the truck on the production line, allows for drivers and vehicles to be monitored 24/7 via the online platform for efficiency and safety purposes.

Behaviour related to good driving can also be monitored and corrected if necessary due to advanced reporting and analytics. Simply keeping tabs on fuel consumption, for example, can result in an immediate 15% saving in fuel costs, points out Smith.

Henry Smith, Fleet Sales Director (Africa) for MiX Telematics. “The involvement of MiX Telematics in supplying the latest telematics solutions means that drivers and fleet owners of Isuzu trucks now have access to comprehensive data about their vehicles, drivers, and the fleet as a whole.”
Henry Smith, Fleet Sales Director (Africa) for MiX Telematics. “The involvement of MiX Telematics in supplying the latest telematics solutions means that drivers and fleet owners of Isuzu trucks now have access to comprehensive data about their vehicles, drivers, and the fleet as a whole.”

Activity timelines accessible via the online platform illustrate utilisation patterns and assist in optimising fleet efficiency. In addition, servicing and licencing schedules can be managed by means of automated reminders. Customer service is further enhanced with features such as a ‘find the nearest vehicle’ function. This allows fleet managers to identify the closest vehicle to a customer site and to direct them accordingly.

ISUZU Insight is a subscription service available to customers at all ISUZU dealerships – either as an upfront fee for a specified contract period added or as a monthly subscription fee from R299 per month.

MiX Telematics also offers a range of compatible value-added services and peripheral accessories that can be integrated into ISUZU Insight. These include the Beame stolen vehicle recovery service (pre-installed device), AI dashcams, Track and React 24/7 fleet bureau service, in-cab voice kit, panic button and breathalyser.

An ISUZU customer that wants to continue using their existing telematics service provider can subscribe to ISUZU Insight to access the online platform – the data will be supplied via API portal enabled by MiX Telematics – but will not have the advantage of the rich analytics and insights provided via the MiX on-board hardware and the range of services and add-on accessories only offered by MiX.

While the ISUZU connected truck concept is focused on commercial vehicles at present, Smith anticipates the OEM to extend its telematics solution to passenger vehicles in the near future. This means that ultimately all vehicles will have embedded telematics hardware.

“It calls for deep integration in conjunction with the OEM, allowing us to provide world-class management data to all stakeholders. Connected vehicles invariably mean connected customers that we can stay in contact with throughout the value lifecycle of the vehicle.”

Smith explains that the telematics solution is engineered directly into the vehicle as opposed to being an aftermarket fitment. “The value that we bring to the table is that MiX Telematics has been around for over 25 years and understands both the technology and the market driving it. From a solutions perspective, it means we can supply ISUZU and its customers with the latest technology and developments,” concludes Smith.

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